Tag Archives: brand credibility

The Three A’s For Building Brand Credibility With Millennials

With Millennials surpassing Baby Boomers as the largest segment of our country’s population, it is more important than ever to build a brand and a business that appeals to them. Especially since Millennials are approximately one-third of all home buyers and sellers. With these numbers in mind, it is clear that establishing and maintaining a real estate brand that wins over 21-35-year-olds is now mandatory. The question is, how does one create such a brand?

Dispelling the Millennial Myth

When you think about Millennials and building a brand that will earn their trust, you probably think that technology needs to be at the forefront of your messaging. This is the most common millennial marketing myth out there today. Although technology is a priority to them, Millennials care far more about authenticity, altruism, and accountability, the three A’s of Millennial marketing. The biggest way that companies lose their footing with this lucrative sector is that they lead with their tools, rather than their hearts. Even more than Baby Boomers and their parents, Millennials want to see and need to believe deep down that you care about them before they will buy into you.

Natural Authenticity & Altruism

While everyone is out there telling Millennials that they care about their needs, a better approach is to create content that is in the best interest of this demographic and offer it up for free on a consistent basis. This shows that you authentically care about the community and are willing to earn their business. The more content that you create, and the more valuable it is, the more powerful your brand will be at attracting all the right people, whether they be buyers and sellers, agents, or referral partners. Give your knowledge and content freely without expecting anything in return, and the returns will come.

Another very powerful way that you can show off your authenticity is through customer service, which happens to be another major priority of Millennials. Don’t claim to be dedicated to providing quality service and then drop the ball down the line. Instead, go above and beyond the call of duty and create content around how you help people achieve the results they crave. When Millennials talk, they will talk passionately about those that helped them and showed them that they really cared.

Accountability for the Win

There are moments in every business when things don’t go as planned and that is okay. Most Millennials are extremely forgiving when it comes to human errors with one caveat: you must hold yourself accountable. Let’s say that you made a promise to a young couple that you would meet with them for an hour to help them prepare an offer, but something comes up causing you to miss or forget your appointment. Don’t just shrug off the missed appointment or try to make excuses. Instead, use it as an opportunity to prove you are accountable by apologizing and providing even more time and assistance than you originally promised. Every mistake or human error can be transformed into an opportunity for advancement with Millennials if you prove that you are accountable for your actions.

Weichert® Brokers Live the Three “A”s

It is easy for Weichert to talk about the three A’s because these are similar to the values that have been part of our culture since before there were Millennials. Those are Integrity, Professional Standards, Added Value, Personal Service and Relationships for Life. These values not only apply to how you can better appeal to buyers and sellers, but also how you appeal to new agents and how you make your brokerage the place to be.  As Jim Weichert has said since starting his business in 1969, “People buy people before they buy products or services.”

For more information on the Weichert approach to real estate and the tools and resources we offer to help you market your brokerage call us today at 877-567-3350 or visit weichertfranchising.com.

From Casual Connection To Client; Helping Your Agents Get There

There is no denying that the way that brokers, agents, and clients form their relationships has undergone major changes in recent years. Now, more than ever, as buyers and sellers turn to the internet for their real estate needs, lead farming is being done on social media, blogs, through digital advertising, and on platforms like YouTube. However, while you may understand the importance of driving your agents to create valuable content for brand awareness, your agents may be wondering how to take the next steps to transform their connections into actual clients. Here are a few ways you can encourage your agents to take the next steps and leverage those casual connections into business connections and beyond.

Actively Engage Your Casual Connections

In your quest to draw prospects on the outer edge of your sphere deeper into the fold, you’ll need to turn your focus to increasing their engagement with your content and your engagement with them. In other words, don’t just post engagement-worthy content like questions and polls, but actually look at who is responding to your content and take the time to reach out to them to say thank you, ask what they liked or didn’t like, or simply continue the conversation on a deeper level.

Furthermore, if you have people that have stopped engaging with your content or never have (perhaps someone in your FB group) reach out to say hello and draw them back in. Touching base with dormant followers or subscribers could offer valuable insights into your content, message, and approach that you can apply to other relationships. This will also show people that you genuinely care about them, fostering a deeper sense of trust which leads to repeat sales and referrals.

Host Events To Bring Them Out From Behind The Screen

One of the most common complaints is that it is difficult to motivate online connections to meet with agents in person. Charity events offer a dynamic solution. Hosting a charity event to benefit a worthy cause is a fantastic way to get your followers to come out and interact with you in person over a common interest. Even better if you can set it up to bring them to the office. Organize a charity drive to collect toys, coats, food or toiletries and make your office the drop off point. Not only will you be able to create a story around your involvement in the cause, but you’ll have the chance to build a deeper connection with your prospects through your mutual beliefs and values. Once you’ve made a connection with those people in person, you will notice your engagement rates with them increase because they will have a better sense of who you are, how you operate, and what you have in common. Make sure that you have systems and tools, like a CRM in place to help your office and agents manage relationships efficiently as they develop from a loose connection into a client and don’t become lost in the crowd.

More Than A Handshake

There is nothing more powerful or valuable in real estate than a personal connection. Although technology may be shifting into the forefront as the way that we first connect with someone, our desire for human connections and personal relationships remains the same. Comments, likes, and shares should be viewed as opportunities for cultivating connections and nurturing those relationships, rather than as a way of replacing them.

The key here is that you must be able to properly manage and maintain those relationships once they are formed through regular follow-up, valuable content, and personal touches. If you don’t have the systems and training in place to cultivate and nurture your casual connections, they will never transform into clients. At Weichert, those resources are a major part of each franchisee’s success as a broker. From our social content, direct mail and client follow-up programs to our proprietary CRM, Weichert supplies its affiliates and agents with the tools to move connections through the conversion cycle. If you would like to learn more about how to implement systems and training for your agents to help them convert their connections into long-term clients, go to https://www.weichertfranchise.com or call 877-746-2067.

 

Differentiating Your Brokerage In A Crowded Market

It’s a crowded real estate market out there. Between independent brokerages and national brands, there are a lot of options for agents and potential buyer or sellers. What’s going to influence their decision and make you stand out?  Maybe it’s a good reputation for performance and service; maybe it’s how often they see your signs in the neighborhood or wherever they travel or how often they see you in advertisements. As an independent broker, how do you compete?

Recruit Effectively

Agents are subject to the same perceptions as consumers when it comes to the power of a well-known real estate brand in their market. They may feel that the bigger the brand, the better the marketing, support and lead generation will be to better support their efforts and lead to greater earnings potential. What’s really important, though, whether you are affiliated with a big brand or not, is that you can provide value to your agents and offer a positive, supportive environment in which they can thrive. Equally important is having a recruiting strategy and the materials to attract recruits to you. You create value by providing them with tools, training and leads to help them succeed. Recognize their accomplishments.  Encourage a culture of support and have a little fun!

Demonstrate Your Value

Sure, there are a lot of discount brokerage options out there, but that puts pressure on profitability. Consumers are willing to pay for full service, but it’s up to you to demonstrate all they will get for their money. Make sure you have a dynamite listing presentation that shows them everything you and your agents will do to sell their home. Make sure that you have the right marketing and online programs in place to support clients’ listings and purchasing needs.  Provide references and testimonials of satisfied customers. Do what you say you will do, be responsive and over-deliver on your promises. Make sure your marketing materials are professional and impressive. People like to be part of something positive. Do all these things well and you will draw in buyers, sellers and agent recruits alike without having to give away the store.

Build Your Brand

You must spend time and effort to build a brand that reflects your brokerage values and services. To attract buyers, sellers and recruits, people need to know who you are and what you stand for. Here are a few suggestions for brand building:

  • Advertise your niche in the area. For instance, maybe your brokerage specializes in relocation or rural properties or is heading that way due to a need in the market. Perhaps you also do property management and work with residential property investors. Find a niche or two that need to be filled and make it part of your brand. Offer agent training in the specialty market(s) chosen to get those interested up to speed.
  • Be consistent in the look, feel and messaging coming from all aspects related to your brokerage. Consistency is king when it comes to brand building. It not only fosters brand recall, but it nurtures consumers’ expectations of your business.
  • Be visible. This can be through local advertising, participation in the community or grassroots word of mouth. You won’t be remembered if you are not on their minds.

Differentiate Your Brokerage

Recruiting effectively, demonstrating your value and building your brand will help you carve out a place for yourself in your local market and stand out. It can be hard to do this effectively on your own. Fortunately there’s an easier way through franchise affiliation and not all franchises are alike. A franchise model like Weichert provides you with recruiting strategies, materials and support to effectively compete for recruits, provides materials and guidance for demonstrating your value to consumers and has the recognition and support of a national brand that you can easily plug into your market and leverage.

If this sounds like something you could use to power your brokerage, contact Weichert Real Estate Affiliates, Inc. today to see how we can help. Call 877-746-2067 or learn more at weichertfranchise.com.