Tag Archives: Real estate CRM

It’s a Mobile World. How Do You Stack up?

In the last 30 years, brokers have seen their primary means of selling and advertising go from newspapers and referrals to online or digital sources. According to NAR, almost 95% of homebuyers used a website to search for homes last year with 72% of those using a mobile or tablet app.

What is equally interesting is the prevalence of mobile usage across demographics. Of Course 99% of millennials used mobile devices or apps to assist in their home search and 58% of them found the home they bought on a mobile device. Even consumers between 35 and 65 used their mobile devices for real estate research at a rate over 89% and roughly 40% of them found their home on a mobile device.  Another interesting dynamic is that overall, 14% of all buyers found their real estate agent using a mobile device.

Real estate agents have been on the front lines of the mobile revolution as well with over 90 percent of REALTORS® using digital or mobile devices on a daily basis. Despite this, REALTORS cite “keeping up with technology” as one of the biggest challenges for brokerages in the next two years.  So how can brokers assess their use of mobile technology and insure they are keeping up with the industry?

Common Mobile Strategies

Going mobile in 2019 means more than just texting and getting email on your smartphone. The following guidelines are critical if you are to be effective, and want to appeal to the shifting demographics of both homebuyers and new agents you may be trying to attract. Here are a few things to consider:

  1. Is your website mobile friendly? If you haven’t looked at your site carefully on mobile devices lately, then you may want to do a review. Mobile standards are changing with new technologies like Google AMP which will drive the proper performance of your site on mobile devices. Mobile responsive design of your website is a requirement now and even sites that worked fine on mobile a couple years ago, are due for an overhaul.
  2. Is your advertising mobile friendly? Many brokerages are running Google Ads but did you know that these ads must be specifically optimized for best performance on mobile devices? Make sure the people who are running your paid search advertising are using the latest mobile algorithms and extensions in the setup of your campaign. Mobile search is a slightly different animal than traditional desktop search and you shouldn’t just assume that your campaigns are optimized for it.
  3. Facebook Advertising? With 95% of Facebook users accessing their account from mobile devices, there is no mobile presence for your brokerage without a solid presence on Facebook and Instagram. You should consider both organic posting and paid advertising on this medium so that Facebook users in your locality get to see and experience your brand in a more social setting.
  4. Mobile Chat Anyone? Direct messaging, or mobile chat, is the new email of real-estate marketing. Whether you use old-school text messages, Facebook Messenger, Snapchat, or real-estate specific apps, mobile chat can sync up listings, manage customer relations, and improve communication between your team, too.
  5. Mobile Client Management. If you want Millennial generation agents to be comfortable in your brokerage, pay attention to the capabilities of things like your CRM. In 2019, that CRM needs to come with a good mobile app that makes client management and communication easy.

Getting Up to Speed With Mobile

It’s certainly a challenge for independent brokers, even if they are tech savvy, to keep up with and train agents on the best uses of mobile technology. That’s why brands like Weichert have put so much time and energy into figuring out and implementing mobile-focused digital strategies. Weichert.com recently completed a site redesign focused on providing an optimized mobile experience. It attracts over 3 million visitors a month and is key to the company’s digital strategy to attract leads to its Customer Care Center. Those leads are delivered to our brokers and agents in real time, on both their desktop and mobile devices and directly into our Weichert PRO CRM. The CRM features a mobile app which allows easy access to all features including client management, marketing tools, email and more. Weichert offers a mobile app to help agents stay on track with monthly production goals by allowing them to easily set and track their activities. In addition, Weichert places local Facebook advertising optimized for mobile users to help build brand awareness in its markets.

Keeping up with technology can be hard, but there are other solutions. By affiliating with a company like Weichert, you can take advantage of their vast resources for keeping up, so you can focus on managing your business.  If you’d like to hear more about available Weichert resources and how they could benefit your business, contact Weichert today to learn more at weichertfranchise.com or 877-567-3350.

How to Make Millennial Real Estate Agents Feel at Home in your Brokerage

As you recruit agents into your brokerage, it’s important to acknowledge there are differences in the way various generational groups communicate, respond, work and interact. Understanding these differences can be your secret weapon in motivating and communicating effectively with your team. Millennials currently make up the largest portion of the workforce and account for 50% of workers in the next 2 years. Here’s how you can make sure your brokerage is a good fit.

Values That Match Their Own

As an experienced broker, you already have a good handle on the basic qualities that an agent looks for in evaluating a brokerage: leads, commission splits, support, education, etc. However, if you want to both attract and retain Millennial real estate agents, you’re going to need to appeal to more than just those cornerstones. The desire for self-fulfillment is strong in this generation and drives them to seek out companies that strongly support their growth and learning at this stage of their career and down the line. Millennials are especially driven towards companies that promote a positive, well-rounded and healthy culture. If they do not form a strong connection with your company culture and trust in its genuinely altruistic nature, they will not hesitate to leave for greener pastures. This is a key difference from the Baby Boomer generation who has more of a “pay your dues” mindset and would usually stay with a job for years to gain experience. By contrast, a Millennial will leave quickly if the fit isn’t there.

Technology That Supports Their Goals

Although it is not their top priority, tech is still an important factor for Millennials that have grown up with it. Tech-savvy tools like a CRM, modern website, and lead generation systems are mandatory to them. Like your company culture, this is an area where you will need to both talk the talk and walk the walk. If you are not yet familiar with all things mobile and social, now is the time to bone up. Remember, these tech-savvy newbies are looking for you to take them by the hand as their leader and show them the way. If you can’t show them at least some acumen and understanding with social, mobile and technology as well as real estate, you will struggle to convince them that they are in the right place.

Someone to Turn to For Guidance

Taking less experienced agents by the hand and making sure that they know they can turn to you for help or guidance is crucial; a rule that applies to new agents of any age or generation. Millennials seek out leadership that frequently engages in positive reinforcement. One way to do this is to find regular ways to recognize your agents for their various accomplishments. If you hold regular team meetings, this would be a good time to hand out various awards for goals reached or at least acknowledge those agents that are making progress towards goals set like listings taken or open houses held. This will also contribute to the positive company culture you are trying to foster.

Team Meetings

Team meetings help to build camaraderie and give a brokerage that familial feeling that Millennials crave from their place of work. The more that you can make them feel as though they are a part of a family working towards a shared goal, the more invested they will become in the overall success of the brokerage. Again, injecting your team meetings with positive reinforcement and recognition for a job well-done will resonate with Millennials. They are also a great time to offer continuing education on day-to-day issues that real estate agents face and technological advances that could help the team with their goals.

Do You Have The Right Stuff?

As Jim Weichert emphasized when he started Weichert, Realtors® over 50 years ago, it’s all about the personal. As a successful real estate broker, connecting with people on a human level is in your wheelhouse, so don’t be afraid to tap into those fundamental skills when working with Millennials. Making your brokerage more attractive to Millennials is just a small evolution, not revolution. If you have a holistic company culture, tech-savvy tools, an abundance of leads, and good systems for ongoing education, then Millennials, and everyone else will want to join you.

Weichert supports its affiliates with things such as sales meeting templates, an awards and recognition program, ongoing training, technology support and more, providing a perfect plug and play system to help brokerages create an optimal fit for Millennials.

With Weichert at your back, you can do even more. Give us a call today at 877-567-3350 or visit us at weichertfranchise.com for more information.

Phone Not Ringing? Learn to Generate Real Estate Leads in Unexpected Ways

There is nothing more stressful to a real estate agent as the sound of silence while waiting for the phone to ring with calls from clients, referral partners, and prospects. If your phone is not ringing as often as you’d like, try augmenting your traditional avenues with something new. Thanks to technology, there are more creative ways to connect with your sphere and drum up business than ever before. Here are a few cutting-edge ways you can generate new leads to complement tried and true door-knocking and direct mail.

Social Influencers

Social media influencers aren’t just for selling makeup and music, they’re also great for selling real estate and promoting your content. Reach out to local influencers in your area via Instagram and ask if they would be willing to collaborate with you to help you gain exposure with your local market. Many of them will be willing to do this for little to no cost but the impact can be tremendous.

Amazon Alexa Flash Briefing Skills

Statistics are proving that more and more people are turning to voice and AI for their information needs. In fact, it is predicted that by 2019, at least 50% of all online searches will be done using voice assistants like Siri, and Alexa. To capitalize on this trend, develop your own Amazon Alexa Flash Briefing skill so you can deliver daily doses of real estate tips, local happenings, stories, and market updates to your sphere. This will allow you to stay in touch every day in a valuable way and positively position yourself as the local real estate expert.

Webinars

People love to learn through webinars! They allow you to get the information you crave without having to leave the comfort of your home. They also allow business owners like you to build an audience of trusting followers. Webinars on topics like first-time homebuyers, how to prepare your home for listing, and financing options offer you a valuable way to get people into your sales funnel in a concentrated way. To make the most out of your webinars, build an automated funnel that will cycle your students through the webinar and send follow-up emails that nurtured them until they are ready to buy or list with you.

Use Video

Video is a great way to get your face in front of consumers and cover a large area. It provides a more intimate form of contact than an email or standard social media post. If you do it often enough, people will feel as if they know you, even if you have never met. Take quick selfie videos of yourself with real estate tips or community insights to establish your credibility not only as an agent, but as a neighborhood expert. Consider a video email service like BombBomb to record and send regular video communications to your sphere of influence, instead of regular emails. These services integrate video right into your email and often have CRM capabilities so you can see who is engaging so you can target them for further follow-up.

Find Your Train Station: New Spins On Proven Strategies

Jim Weichert jump-started his business at the local train station by consistently handing out cards, shaking hands, and getting in front of the community in a way people hadn’t tried. He knew that if he wanted to earn clients, he would have to reach them in a creative and interactive way. He understood that with connections comes clients. His consistency with connections paid off. Now you don’t have to stand at a train station (although you could) to initiate consistent contact with your farm. Think of the internet as your train station and use its many platforms to creatively engage with your connections on a consistent basis and that phone will start to ring.

For more information about tools and systems that can help you maintain consistent contact and transform your connections into clients, go to https://www.weichertfranchise.com or call 877-746-2067.

 

From Casual Connection To Client; Helping Your Agents Get There

There is no denying that the way that brokers, agents, and clients form their relationships has undergone major changes in recent years. Now, more than ever, as buyers and sellers turn to the internet for their real estate needs, lead farming is being done on social media, blogs, through digital advertising, and on platforms like YouTube. However, while you may understand the importance of driving your agents to create valuable content for brand awareness, your agents may be wondering how to take the next steps to transform their connections into actual clients. Here are a few ways you can encourage your agents to take the next steps and leverage those casual connections into business connections and beyond.

Actively Engage Your Casual Connections

In your quest to draw prospects on the outer edge of your sphere deeper into the fold, you’ll need to turn your focus to increasing their engagement with your content and your engagement with them. In other words, don’t just post engagement-worthy content like questions and polls, but actually look at who is responding to your content and take the time to reach out to them to say thank you, ask what they liked or didn’t like, or simply continue the conversation on a deeper level.

Furthermore, if you have people that have stopped engaging with your content or never have (perhaps someone in your FB group) reach out to say hello and draw them back in. Touching base with dormant followers or subscribers could offer valuable insights into your content, message, and approach that you can apply to other relationships. This will also show people that you genuinely care about them, fostering a deeper sense of trust which leads to repeat sales and referrals.

Host Events To Bring Them Out From Behind The Screen

One of the most common complaints is that it is difficult to motivate online connections to meet with agents in person. Charity events offer a dynamic solution. Hosting a charity event to benefit a worthy cause is a fantastic way to get your followers to come out and interact with you in person over a common interest. Even better if you can set it up to bring them to the office. Organize a charity drive to collect toys, coats, food or toiletries and make your office the drop off point. Not only will you be able to create a story around your involvement in the cause, but you’ll have the chance to build a deeper connection with your prospects through your mutual beliefs and values. Once you’ve made a connection with those people in person, you will notice your engagement rates with them increase because they will have a better sense of who you are, how you operate, and what you have in common. Make sure that you have systems and tools, like a CRM in place to help your office and agents manage relationships efficiently as they develop from a loose connection into a client and don’t become lost in the crowd.

More Than A Handshake

There is nothing more powerful or valuable in real estate than a personal connection. Although technology may be shifting into the forefront as the way that we first connect with someone, our desire for human connections and personal relationships remains the same. Comments, likes, and shares should be viewed as opportunities for cultivating connections and nurturing those relationships, rather than as a way of replacing them.

The key here is that you must be able to properly manage and maintain those relationships once they are formed through regular follow-up, valuable content, and personal touches. If you don’t have the systems and training in place to cultivate and nurture your casual connections, they will never transform into clients. At Weichert, those resources are a major part of each franchisee’s success as a broker. From our social content, direct mail and client follow-up programs to our proprietary CRM, Weichert supplies its affiliates and agents with the tools to move connections through the conversion cycle. If you would like to learn more about how to implement systems and training for your agents to help them convert their connections into long-term clients, go to https://www.weichertfranchise.com or call 877-746-2067.