Tag Archives: Weichert Pro CRM

From Conversation to Conversion – Strategies that Work

Much of our energy as real estate professionals goes into figuring out how to get in front of more clients. How to be involved in more transactions in our markets, and how to get that first call when someone is looking to buy or sell.

Equally important, however, is what you do with that call or conversation once you manage to get it. In 2019 let’s remember, too, that many of those conversations aren’t on the phone. They occur through social media, email responses, text messages, LinkedIn connections, Facebook messenger, etc. And each comes with their own set of protocols, expectations, and best practices.

Here are some thoughts from the experts at Weichert Franchising on both old and new strategies for making the most out your opportunities, however they come to you.

In 2019, Consumer Attention Spans Continue to Shorten.

Most people will recognize that this has been going on for most of the last decade as the generation raised in all things digital has come of age. This phenomenon has set the bar for responsiveness in the real estate industry ever higher and expanded the number of ways in which effective brokers and agents must respond.

Response time is King – Studies by NAR and others have shown that conversion rates drop significantly  when lead response takes over 5 minutes.  With over 50% of new home buyers reaching out through online inquiries, systems for reaching an agent require a responsiveness that many brokerages are not prepared to handle.

One way to compete, is to team up with a resource that is equipped to receive and respond to leads in a way that meets today’s expectations. Weichert has always placed a value on consumer responsiveness. Even in 2002, when it set up its first national call center, it knew this was critical to the sales process. This service is an advantage to both its company-owned and affiliate offices. Today, this fully integrated lead system continues to attract leads through its online advertising strategy and web presence, respond quickly to inquiries and then qualify them before passing them to an agent. Our national call center responds to all calls, queries, emails and forms that come in through the Weichert.com website within 3 minutes. During this processes these leads are professionally screened and routed to a live agent. With our newest technology, lead information can be populated directly into the Weichert CRM for immediate access by agents to manage. Systems like this insure that no lead opportunity is lost in the journey from lead to client.

Leads Don’t Just Call or Email Anymore

In all kinds of sales there is an old adage, “think before you dial!” With so much opportunity coming in through social media and other digital and mobile sources, the adage certainly needs an update, but the idea is the same. Working leads through social or mobile sources can take some time to bring them to the point of committing to a phone call or even giving you’re their contact information. It could take 8 or more attempts, so persistence is important. On this journey, an agent’s ability and willingness to provide genuinely helpful advice and information will help establish credibility and trust. Agents should be mentally prepared for these interactions, just like a phone call, respecting both the channel of contact, as well as the nature of the outreach.

This means coaching your agents to have good social media profiles, response scripts if they need them, a CRM to record contact activity and mobile connectivity to respond and provide service promptly. A franchise partner like Weichert helps brokerages with the right systems, technology and coaching to compete.

Being prepared to handle both traditional phone and email requests, as well as social and digital leads puts your team on the path to a conversion strategy that leaves no lead behind. No matter where the lead comes from, your agents should always have one goal in mind – asking for the appointment.

How Does Your Conversion Strategy Compete?

How much are you investing to attract leads? How quickly are your agents able to respond to leads? Do you offer them a way to track their contact activity? Do you have online content to help them nurture social and online leads? It can be daunting to try to pull it all together on your own, but a franchisor such as Weichert can offer your brokerage a one stop shop to help your agents compete. Bring your local expertise, plug into our systems and enjoy the results. If this sounds like something you would be interested in for your brokerage, contact Weichert Franchising today at 877-567-3350 or go to weichertfranchising.com for more information.

Not All Real Estate Franchise Systems Are Built the Same

Weichert Franchise

What To Look For if You are Considering Affiliation

Once you’ve made the decision in your mind that you are ready to move from being an independent brokerage to a member of a franchise, the next question is: “Which one?” With dozens of national real estate franchises to choose from, you need to look closely at which is the best fit for you and your agents and which will bring you the best processes and systems for growth.

In other words, in looking at each franchise you’ll need to ask, “What’s in it for me?”

How Does the Franchise Support Its Franchisees?

Some real estate franchises offer little more than their brand name and access to marketing materials, and you are left to do everything else on your own.  When you consider an affiliation, you should make sure that your franchisor is not only offering a recognized brand name to leverage, but is providing an active and comprehensive plan for your business growth that has proven to be effective.

Will you be treated as a valued member of their franchise family? Will your new franchisor be there when you need assistance? Do they offer a proven methodology for recruiting and selling? Will joining give you a support network to alleviate that feeling of being all alone and give you a place to turn to for advice and guidance when you need it? Will your growth now be an ongoing collaborative effort between you and your franchisor that empowers you to make positive, productive decisions for your business?

When evaluating real estate franchise systems, ongoing training and support has to be a key component of a solid franchise business proposition. The industry doesn’t stand still, so neither can you or your agents. It is important to keep skills sharp to continue to compete. For instance, at Weichert, affiliates are taught a system for success. The tenents of this system are reinforced in the training and tools we provide brokers and their agents through multiple channels that are active and always a step ahead. It includes personal, expert consultation from our service team when you need it, online training for both brokers and agents, leadership seminars, regional trainings, webinars, Weichert University our 24/7 online training portal, and expert coaching for every aspect of your business. This practical, comprehensive and “hands-on” partnership brings continual insight and support to brokers and their agents, especially in the toughest times.

Technology and Tools

Will the franchises you are considering provide you the right technology and tools to help support your business and help your agents be productive?

Technology is changing so fast that it can be difficult for an independent broker or their agents to keep up. You should be able to look to your affiliate to furnish the latest, intuitive technology and tools and to provide a constant source of training and coaching around their use.

For example, just a few of the tools Weichert provides its affiliates include a CRM (Client Relationship Management system), paperless transaction management system, web-stores with customized marketing templates and a digital tool to help create a killer listing presentation. Our “Doors” listing presentation is unique in the industry and is constantly cited by our affiliates as key to their stellar close rates. Tools and training should be available to you and your entire team in a way that completely supports your growth objectives and go-to market strategy.

Weichert also invests in lead generation. It drives traffic to its national website which generates leads that are screened and passed to a live agent within minutes.  It’s a great supplement to an agent’s day-to-day sales activities.

At the end of the day, the more you can provide your agents, the more valued your brokerage will be in their eyes.

Recruiting Support

Recruiting agents may be the single most important part of getting to the next level of success with your brokerage. Too many brokers reach a plateau with their agent count and can’t seem to move past it.  Real Estate Franchises like Weichert not only provide you the advantage of a recognized brand name, but they provide you with a system of best practices and support tools to help you get and keep the people you need to be successful.  Once you get your recruits, Weichert also offers its Fast Track training to help you get them up and running fast.

Talk to Other Franchisees

When evaluating Franchise opportunities, by all means call other affiliated brokers in your area or even across the nation to discuss their experience with the company. Any Franchisor worth their salt will be more than happy to supply you with names and phone numbers of other owners to call. Get them to speak candidly about their experience both good and bad. Your goal is not to find the perfect franchise, but to find one that is perfect for you.

Carefully consider the culture of the franchises you are considering. A good fit shouldn’t require you to change everything you do and how you do it. After all you’ve already built a successful business. Instead a good franchisor should roll up their sleeves and get in the trench with you. They can show you better ways to do things and better tools to use, but you will bring a lifetime of knowledge about your market and your people. The best model for franchising is active collaboration.

Start your Conversations with Weichert.

Deciding to affiliate is a big deal, we get it. But if you do it right with a company like Weichert, your only regret should be that you didn’t make the move sooner.

Call us today at 877-567-3350 or visit https://www.weichertfranchise.com

 

The Power of Collaboration

As a real estate broker, you are no stranger to collaboration at many different levels. Building collaborative networks that are vibrant and mutually beneficial can be a catalyst for positive change and growth, when you have the right people on the other end. We live in rapidly evolving times and your ability to be successful can depend on getting the right guidance and advice, at exactly the right time.

Collaboration takes many forms in the real estate industry.

  • We collaborate with clients to help them through the buying and selling process.
  • We collaborate with vendors to obtain services and deliver them to our clients.
  • We collaborate with other agents and brokers to create a win/win situation during a sale.
  • We collaborate with the community, to be a positive influence and serve a greater good.

As a broker however, you also need collaboration at a higher level. You already know how to sell houses, but your challenges are more strategic, and business related. What’s the most effective strategy to get more leads for my agents? What technology will help me best run my brokerage? What CRM tools should I provide my agents for lead nurturing? What recruiting practices are most effective? How do I differentiate my brand? Collaboration and networking with other real estate professionals can provide good advice, experience, and opportunities in these areas.

Collaboration For Brokerage Growth Challenges

Broker growth issues and recruiting challenges benefit from the opinions and experience of other brokers, real estate coaches, and subject matter experts. For the independent broker finding people with such diverse experience who are willing to share, coach and consult is either rare, expensive, or both.  Still, you owe it to yourself to establish a network of professionals who have proven success in one or more areas so that you have a support system for your growth roadmap.

Consider some of the following activities to build your network:

Networking Groups – Get involved with organizations like the Chamber of Commerce, LeTip, the local Real Estate Board, or participate in state Realtor events. These are valuable opportunities to network and meet like-minded professionals. Consider getting involved with them at a leadership level if possible.

Complimentary business partnerships – Partner with related businesses or non-competing agencies. They will likely share similar challenges and can also serve as a resource for ideas or help you avoid mine fields they may have already encountered. Through your alliance you can refer leads or collaborate on events, such as a home-buyer seminar.

Social Media Networking – Facebook and LinkedIn are actually excellent places to connect with non-competing brokers, and mentors. There are established real estate groups on these channels that you can join and whose discussion you can monitor and participate in. This is one of the most efficient and least time consuming ways to build out your network.

Another Solution to Collaboration

At Weichert Franchising, we’ve found that the desire for collaboration is one of the biggest reasons many brokers seek out a brand affiliation. It turns out that an affiliation with Weichert provides networking, coaching and training opportunities most brokers never dreamed of. In addition to the instant help with lead generation and recruiting, having a team of like-minded peers and industry experts who are always available and invested in your success is a powerful thing. At Weichert our affiliates get collaborative support in a number of ways:

  • Training Systems – designed to teach proven processes for success, whether it’s for a new agent, experienced agent or manager.
  • A Regional Service Manager (RSM) who is available to train and guide offices on the tools available and how to get the most out of the Weichert® System for day-to-day business success.
  • A Regional Director, who is like your own personal trainer and helps with everything from business planning to sales & marketing systems, recruiting and financial management.
  • Broker Networking through formal events like local broker council meetings, regional rallies and exciting national conferences to our collaborative Weichert culture which encourages brokers across the country to just pick up the phone or interact on social media to get opinions and advice.

Having positive, expert collaboration with the right people around the right processes and systems can be a huge sigh of relief for today’s independent brokers. Call the Weichert Team today and see how we can help you do more.

Franchise Success Spotlight: Weichert® Affiliate Brenda Elliott Weichert, Realtors® – The Space Place

Huntsville, Alabama may be the one city in the country where the expression “it’s not rocket science” doesn’t apply. In Huntsville, it kind of is all about rocket science. It’s home to the U.S. Space and Rocket Center, NASA’s Marshall Space Flight Center, and the Army Aviation’s Space and Missile Command.

Weichert Affiliate Brenda Elliott, owner of Weichert, Realtors® – The Space Place, is well acquainted with the ever-present missile, spacecraft and rocket themes that run deep throughout the city. Indeed, the word “Space” in her brokerage name isn’t just referring to square footage. Though now an Alabama native, she lived in Georgia most of her life and still calls it home, graduating from the University of Georgia with a BFA in interior design. Her husband Paul graduated Georgia Tech with a degree in Industrial Management and their three daughters went to Auburn University.  Now a Huntsville resident for over 20 years, Brenda is intimately familiar with her local real estate market and her passion for real estate is clear.

Life as an Independent Broker

Brenda’s career in real estate actually started in Northern Virginia, in the early 90’s while Paul was stationed at the Pentagon. Brenda decided she wanted to know the real estate side of interior design and went to work for none other than Weichert, Realtors® in Burke, Virginia. The experience of working inside a Weichert Brokerage stayed with Brenda, even though she eventually started as an independent broker when her family moved back to Alabama.

“My family and I were blessed with moving to Huntsville, Alabama in 1999, where I helped start the Executive Group Realtors, an independent real estate company, with three other partners,” notes Brenda. “As we got going, I actually modeled some of our processes after what I had seen at Weichert.”

Brenda became the broker of record for the agency in 2002 and by 2005 helped build the agency to 56 agents working out of one office. Despite her success, with her increasing business responsibilities came the occasional desire for a partner who could provide guidance and help with the recruiting, branding, and lead generation challenges common to independent brokers.

Still when Weichert approached Brenda’s team in 2005, she told them she was too busy to consider an affiliation. “But their follow up impressed me,” remembers Brenda. “After months of small conversations in fits and starts I agreed to go to New Jersey to hear the full pitch.”

Deciding to Partner with Weichert

For Brenda the decision to partner was not easy. Brenda and her team had concerns about affiliation with a national brand in general, as well as affiliation with Weichert specifically. What would that mean for her existing business and how would her agents react? Brenda and her team had heard all the positives about proven processes, coaching and support and lead generation, but frankly, not enough straight talk about the downside of becoming an affiliate.

Brenda decided to make some calls. But rather than call the list of brokers the Weichert team in NJ gave her, Brenda called other Weichert brokers that she selected arbitrarily, from across the country. In fact, inside Weichert Corporate Offices, it is well known that Brenda set a record by calling 29 other Weichert brokers to try and find someone who would say something substantively negative about their Weichert affiliation. On the 29th call Brenda reached a Weichert Broker in Florida who finally gave Brenda what she needed to hear.

He said, “The downside of becoming a Weichert Broker was realizing that I had wasted so much time and money by not doing this years ago.”

Brenda was done. She began her affiliation with Weichert in 2006.

Everyone’s Path to Success is Different

Those who know Brenda, know she is all about her agents. According to Brenda “I didn’t sleep for about two weeks before the Weichert announcement.” Yet Brenda did not lose a single agent once she impacted. “I very quickly showed them the tools, training, and systems that were now at their disposal,” says Brenda. “Having this level of support for my team was great for me as well.”

Consistent with the Weichert philosophy, Brenda was able to pick and choose the benefits that she wanted to roll out in her brokerage. The Weichert processes allowed her to craft a strategy that worked best for her brokerage and that respected her independent style. That meant that agents could continue using the existing methods that worked for them and implement Weichert tools and systems where they needed them. And everyone was able to benefit from the increased recognition that a brand like Weichert brought to the entire brokerage.

During the market crash of 2008, Brenda watched other local brokers go out of business on a regular basis. Brenda credits her Weichert affiliation 100% for her agency survival. “Due to the advantages of being a recognized brand and having good systems and lead generation, we weathered the storm.”  In 2011, Brenda finally bought out her business partners and made the decision to go all in on the Weichert Model. “We had been implementing parts of the Weichert Model, but when I became the sole owner, I felt the time was right to really be ALL IN on the Weichert Systems,” says Brenda. “We hired many new agents who fully embraced the model from day one, and that has made all the difference.”

Weichert, Realtors® – The Space Place in 2018

Today Brenda’s team is firmly rooted in the methodology presented by Weichert, while still running things in a way that is appropriate for her local market. Weichert, Realtors® – The Space Places does a little commercial, a little relocation, some property management, but its primary focus is on residential sales.

From one office and 38 agents in 2011, Brenda has grown her team to 3 offices and over 125 agents covering a good portion of northern Alabama. Brenda credits things like the Weichert DOORS™ listing presentation and their recruiting system, which includes “career nights”. Brenda sells at least 2-3 houses a month using their open house process and embraces the WeichertPro CRM for marketing campaigns, and more. “I especially love that while I get amazing support inside the Weichert model, I’m still free to build the systems that work in my area. This is an active and creative partnership with real experts at the other end.”

The Weichert Model

At Weichert Real Estate Affiliates, Inc., we exist to help you make the most of what you’ve already built and learned. Brenda is right about partnership we strive for with our affiliates. It’s the kind of partner support you won’t get from any other national real estate brand. When you affiliate, you become part of a supportive family where you’ll never have to wonder what to do next.

For more information, contact the Weichert Affiliates team today at 877-567-3350 or visit weichertfranchise.com.